Forums: Rockclimbing.com: Announcements: Webmail going away, contact me if you need your email forwarded: Edit Log




Partner Jeff
Owner

Dec 11, 2014, 1:35 PM

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Webmail going away, contact me if you need your email forwarded
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As most of you know, we're working hard on rebuilding the site. After spending a few days looking into it, I decided we will stop offering username@rockclimbing.com email addresses.

I recognize several of you rely on your @rockclimbing.com email, and I don't want to just pull the plug on you. Instead, I can forward your email to another address for an extended time (6-12 months) to allow time to update your contact info with folks.

I will be switching from an in-house email server to using Google Apps, so unfortunately I can't setup auto-email forwarding for everyone.

If you actively use your rockclimbing.com email address, please contact me via PM or jeff@rockclimbing.com (a reply to this thread doesn't count) with your RC username and I will turn on forwarding to the email address listed in your profile. For security reasons, I won't forward to just any address, only the email address listed in your profile. You can update that under "My Stuff" > "My Account" > "Email".

Again, I can't forward everyone's email, so please only contact me if you're actively using your RC email account.

Why are we doing this?

Every feature we build costs developer time, and webmail is no exception. Offering webmail requires configuring a mail server for 260K+ accounts, re-skinning a webmail client, and then filtering all the spam. Spam is actually kind of tricky because since anyone can sign up for a RC account, spammers could sign up and use their RC account to send spam to other addresses, so I'd have to fight both inbound and outbound spam.

I considered tackling all this, but then learned that even if you do everything right, email deliverability is still a big issue. Basically each email server has a reputation score that other email servers use to decide whether to accept their email and when calculating how likely it will be spam. These days it's not enough to have a neutral reputation, if you want emails consistently delivered your email server needs a good reputation which generally requires sending 5K+ emails per day.

None of this is trivial, so I estimate it'd take several weeks to a month or more to get it all setup. Plus, all the webmail clients that I looked at have a subpar user interface relative to gmail/yahoo/outlook.

Considering all that, I decided that time is better spent improving the routes software or partner finder, and not building a subpar clone of gmail.

A copy of this will also be emailed to everyone who's logged into the webmail interface within the past year.


(This post was edited by Jeff on Dec 12, 2014, 1:47 PM)



Edit Log:
Post edited by Jeff (Owner) on Dec 11, 2014, 1:44 PM
Post edited by Jeff (Owner) on Dec 12, 2014, 1:47 PM


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