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What do you ask for in shop workers?
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hangdoggypound


Jul 15, 2004, 6:24 PM
Post #26 of 27 (1428 views)
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Registered: May 23, 2002
Posts: 169

Re: What do you ask for in shop workers? [In reply to]
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My view is that it evolved from a kid running a bedroom based climbing shop for his friends to a pretty big outdoor store...that's where the money is and it's a business.
But that's not bad, it's honest and actualy does carry lots of real gear.
Staffing any retail store is a business owner's nightmare. It's tough to get and keep reliable, enthusiastic, knowledgeable people as employees in any field. I can only imagine it's worse for these blessed "local climbing shops." I'll make a rediculous blanket statement here by saying many enthusiastic and knowledgeable climbers seem to be one of two types of people:
    1. Dirt bags (I've left off "reliable" for a reason, here)
    2. Serious career folk; engineers, lawyers, entrepreneurs, etc.
Niether work out very well for menial, low wage, paid-by-the-hour, work-for-someone-else type jobs. While we all want the clerk to know what the difference is between 1" webbing and 8mm cord, I think it's a long lost wish for idealist climber-consumers. You are wiser to get armed with information from other climbers for your gear purchase well before going to the climbing shop.

In reply to:
Don't you think he'd want to hire solid climbers? ...A couple guys who were rad climbers used to work there (Jason, and some other dude). Pity they left.
Good example that employees come and go. There is a small pool of people that an employer gets to select from, and there is an even smaller pool of solid (in terms of knowledge and personability) climbers. It's not easy to pay someone what they are worth. It's easier to hire a chump since there are so many.

And I almost forgot: increasing net profit trumps offering better wages very time. Never under estimate a business owner's ultimate objective. They do not get up early and go to bed late to discuss which climbing shoe has the best sticky rubber - they want to send you out the door with a new pair of climbing shoes.


katanaman


Jul 15, 2004, 6:32 PM
Post #27 of 27 (1428 views)
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Registered: Mar 31, 2004
Posts: 143

Re: What do you ask for in shop workers? [In reply to]
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i'd like someone who told me what they knew....honestly! cause i've done my fair share of jobs where i've bullsh$%@#$% my way through questions. bad customer serivce. if they dont know what they are talih about tell me who does. i would appreciate that most!

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