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Another Alien falls apart! Not a dimpled one.
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goob3r


Feb 24, 2006, 10:59 AM
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Re: Another Alien falls apart! Not a dimpled one. [In reply to]
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You know you're an rc.com climber when:

You've read all 10 pages of this arguement.. even AFTER finding out that the failure noted in this thread was of a different modality than "dimpled aliens"(page 1, btw).. and STILL posted a flame about it.

In reply to:
This wan't a "dimpled cam recall" transaction, but a replacement for a trigger sheath repair. What we know thus far is this is different failure modality, this time with the loop swaging. We do not know if it was a "dimpled" unit though from the description in the post it sounds unlikely.


healyje


Feb 24, 2006, 11:11 AM
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Re: Another Alien falls apart! Not a dimpled one. [In reply to]
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You say that Dave has so much of our safety at heart then why so long to take his fellow climbers seriously about their concerns? Why did it take a retailer to prove his product unsafe? Why did he call one of his fellow climbers a fraud? I do compare this guy to a big company because the only answers I can put into these questions is MONEY. A true artisan would take safety concerns to heart and do what is right immediately not wait until the community proves his equipment unsafe.

Neither Tim nor I or anyone else with any common sense is about to argue that Dave's initial response to Kevin or the issue in general was an exercise in enlightened thinking. It was stupid, defensive, and a form of denial. But from my limited interactions with Dave I personally don't think it had anything to do with money at all.

In reply to:
If Dave has followed all of your (your being the group of volunteers/consultants) recommendations then why have we not seen an apology to the OP for calling him a fraud?

We're not Dave, just concerned climbers. We can offer our opinion and advice, but he is not a robot following "all" of our's or anyone else's advice. He has in my case followed advice for three specific and easy to implement QC measures (lobe jigs, pull testing, and universal swage stamping), but those are process improvements, not behavioral ones. And as I've stated Dave has said he will be making a statement on the whole matter once through with the CPSC recall process. I personally would hope an apology to Kevin would be part of that.

In reply to:
If you say that there will invariably be setbacks while they set up their QA system, does that mean to buy an alien means that you could possibly be buying a defective piece of gear which is unsafe? If that is the case how can Dave have our safety in mind? An unsafe piece of gear could be the ultimate cause of a persons death or at the very least how could you not at least be carrying that fact in the back of your mind when placing it?

Anything is possible in this world. No one makes any significant journey of change overnight or in perfect steps. No company does either. No manufacturer I know quit making products after recalls while they got ISO certified. Try googling - "diving regulators" ISO9000 - or go to US Diver's for a web siite not much better than Dave's and they're a huge company by comparison. The diving and skydiving industries aren't in much better shape than ours and one is a large market and the other subject to FAA regs.

Now you can legitimately want Dave to fall on his sword and voluntarily shut CCH down, but I'd suggest that is unlikely to happen. I don't know of any manufacturer in any industry or sport having done so. And any request for an action or remedy that essentially equates to the business shutting down is likely to be met similarly. Can isolated f#ckups like Diane grabbing the a cam from the wrong location happen still - sure. But if they happen as anything but and isolated incident during this coming period you'll find me being the first one to tell Dave to give it up.

In reply to:
As an employee of CCH do you recommend to buy aliens? Are you saying that they are now safe?

Well, here's another prime example of hyperbole. The guy is getting like two sets of cams for volunteering his services to help Dave out - he's not an employee. Get a grip. Tim is in Arkansas and though he's talked to Dave a bit he doesn't have a much better idea of what exactly is going on at the CCH shop than me or anyone else here. At this point I have no problem saying that non-Brazing Recall Aliens are as safe as they've ever been over the past twenty years.

But take a little responsibility for yourself and knowing that from 11/2004 and for about another year they're clearly experiencing stress check your Aliens out and make sure they don't suffer any of the problems we know about from this period. Bounce test them if you want to be totally sure. Or as you've heard ad nausem - don't use or buy them.


Partner the_mitt


Feb 24, 2006, 12:07 PM
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Re: Another Alien falls apart! Not a dimpled one. [In reply to]
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(This post was edited by the_mitt on Nov 14, 2006, 8:46 PM)


healyje


Feb 24, 2006, 12:46 PM
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Re: Another Alien falls apart! Not a dimpled one. [In reply to]
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In reply to:
He is by his own admission getting something for work applied to CCH. He is the closest thing that we have to getting answers from a company spokesman. The question still stands Are aliens safe? Your feeble attempt to answer the question just doesn't cut it and if your not a spokesman for the company then really can't answer it anyway after all you admit your self that you don't know what is happening at the shop.

He's getting a couple of cams for helping out - that in no way makes him an employee, spokesperson, or anything else remotely along those lines. Dave is and will always be the only voice of CCH - Tim, I, and others are only providing different eyes and ears in the matter and it sounds as though Tim may help Dave formulate a response in this matter. That in no way should be construed as in any way speaking for Dave or CCH, nor should he because he can't.

As for your question "Are aliens safe?". That's exactly the same as asking "Are Fords safe?"; and the answer in both cases is: "yes, except for the ones that aren't". Dimpled Aliens, Aliens with mis-aligned axle holes, and Aliens with unswaged stems are not safe. All other Aliens are as safe as any Alien made in the last twenty years they've been making them.

In reply to:
I think an answer from Dave would go along way. I mean why would anyone buy his product unless he can come on here and say they are safe? I would even start to suspect companies that are carrying CCH products. Why would you trust a company that is carrying aliens and cannot stand behind the products that they are selling? Maybe its time to start telling retailers to read these threads to get informed of the alien debacle.

The Outdoor Equipment Industry's leading professional rags have all carried this affair front and center as a textbook case in badly handling both the use of the Internet and a reported problem with a product. You'd have to be deaf, dumb, and blind as a gear retailer to not be aware of the issue at this point. Their climbing employees read RC as well and are no doubt following along. I've twice now stated Dave intends to issue a statement once he finishes the CPSC recall process. And again, given the success of his web forays so far, I personally wouldn't advise him to jump on here and try to start a dialog, but rather work with someone with better communication skills to get his message out. Not everyone is MGear's Paul or Trango's Malcolm in either business savvy or communications skills.

And while questions are flying, do you actually have Aliens? Have you climbed on them? Everyone is free to post away here, but are you vested in this sad affair or is this just a matter of the "principle" of the thing? It would be helpful when folks join the conversation to know if they own Aliens or not, or whether they are interested in discussing the issues around product defects and recalls and CCH's handling of the matter.


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Feb 24, 2006, 2:08 PM
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Re: Another Alien falls apart! Not a dimpled one. [In reply to]
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Perhaps the most consistent complaint about CCH was the initial handling and calling the braze failure a hoax initially.I've tried to follow these threads and read many pages of them, like many of you.

As I understand it Dave gets word of this not through a phone call from Kevin the OP but via the Internet and this site,where things are heated up.Now imagine you are Dave, or the imaginary builder I put forth earlier with the faulty stairs,no one calls you first,you see it on the net.Not only that but,using the stair failure or the actual Indian Creek incident,the OP has sequential photos of the failure.Might that make you suspicious? Couple that with the fact that you have made hundreds of thousands of these units without failure,and you are just a climber and a machinist,not a PR whiz.

Before issuing the recall do any of you,have any of you thought about what that is like? You might have twelve faulty units out there but you are being pressured to recall all production for a year and a half. Once they come back what if it was just the ones produced for a week? What will you do?Send back the dimpled ones with a note that says I tested this and it's OK?I doubt that would satisfy anyone.When Joe talks about an Artisan shop he's talking about that little garage operation. Does it sound like Dave is rolling in dough?So in the course of a couple days you all expect the guy to write off a year and a half's labor,material,overhead and eat it.I've been in business twenty years,and profitably every one,and that scenario would take out my company and bankrupt me.He's being a stand up guy replacing them.

The last I read the mountain gear tests said the units failed below the MAXIMUM strength rating.Has this been clarified?Sorry if I missed that, but otherwise virtually everything fails below the Maximum strength rating.

You can try to hold an operation like this to BD standards but remember that big companies like BD have war chests for this type of situation,PR people and other product lines to buoy them through a crisis like this.

Tom


billl7


Feb 24, 2006, 2:26 PM
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Re: Another Alien falls apart! Not a dimpled one. [In reply to]
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In reply to:
And while questions are flying, do you actually have Aliens? Have you climbed on them? Everyone is free to post away here, but are you vested in this sad affair or is this just a matter of the "principle" of the thing? It would be helpful when folks join the conversation to know if they own Aliens or not, or whether they are interested in discussing the issues around product defects and recalls and CCH's handling of the matter.
I've already stated whether I own any aliens (perhaps in another thread but skinner called me on the carpet for it) - I don't.

What if I bought some 3 weeks ago but haven't used them? What if I bought some 6 weeks ago had used them but only on class 3 routes (yes, that's a 3)? What if I bought some 12 weeks ago and used them at my technical limit but not when I thought I would fall on them? What if I had fallen on one? Is the last one then the highest qualification for posting in this thread?!? Or do I just have to buy some to be taken seriously?

What if I were just a relatively new trad leader, starting to push up past the moderately easy grades and looking for a tool that has unique niche on the racks of many others?

healyje, why does this really matter? Seems more like a cheap shot from an otherwise stellar poster; not unlike the cheap shot about someone being christened as a CCH spokesman for getting a few cams. But maybe you have some solid reason. Tit-for-tat to make a point or something more?

Bill


Partner tgreene


Feb 24, 2006, 2:48 PM
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Re: Another Alien falls apart! Not a dimpled one. [In reply to]
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Dave called me last evening and we spoke about a number of things yet again... First and foremost was in regards to CCH making a statement, so expect to see one very shortly.

As for the "hoax" statement; Dave explained to me where he was coming , and it made perfect sense to me, in all honesty. A year ago somebody jumps on-line and screams about a failure, yet never produces the Alien... If you were Dave, what would YOU think..? Then 10 months later, there are 2 total failures within 2 months time, and in each incident, the owner of said Alien made sure everyone on the internet was aware of this before CCH. If I were in that situation, I would contact the manufacturer first, overnight the failed gear to them for analysis, and give them a set period of time to "do the right thing" before I was forced to do it for them. From a manufacturers perspective, they were convicted via trial by fire, long BEFORE the facts were actually presented to them. A perfect example of this, would be the very first post and thread title of this particular thread. It was in fact not known that this was not a dimpled Alien, until 12 hours after it had been stated as fact.

Furthermore, here is a picture that I was sent which clearly shows the new stamping procedure, which signifies testing.

http://www.great-river.com/pix/cch/a7.jpg


So for the record YES, I would climb on Aliens in a heartbeat at this point, without ever giving it a second thought!


dynosore


Feb 24, 2006, 2:49 PM
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Re: Another Alien falls apart! Not a dimpled one. [In reply to]
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healyje wrote:

In reply to:
Well, here's another prime example of hyperbole. The guy is getting like two sets of cams for volunteering his services to help Dave out - he's not an employee. Get a grip.

In reply to:
He's getting a couple of cams for helping out - that in no way makes him an employee, spokesperson, or anything else remotely along those lines.

from dictionary.com, as if it wasn't obvious :roll:

employee, n. A person who works for another in return for financial or other compensation

getting cams for work = employee

Why do you insist on being so defensive of this company to the point of insulting common sense?

A couple sets of cams would be worth hundreds of dollars. If you worked at McD's for a month and made that much, then quit, would you deny you were ever an "employee" at McD's?

"get a grip"


bortoletto


Feb 24, 2006, 2:50 PM
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My God !!!

Another different fail fail that would lead a catastrophic event.


dynosore


Feb 24, 2006, 2:55 PM
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If aliens are indeed being tested, every single one, that's a great step forward. Tgreene, to be fair, I think you need to disclose with any alien-related post that you're being compensated, if you indeed are.

In reply to:
A year ago somebody jumps on-line and screams about a failure, yet never produces the Alien... If you were Dave, what would YOU think..?

I would think, gee, I make life saving devices, maybe I *should* test them after all. That way I could sleep at night, knowing I did my best to produce a quality product, and any claims of cams falling apart are bogus. I wouldn't think gee, I don't test my cams, but I'm going to assume people are lying when they say one failed. :roll:


Partner tgreene


Feb 24, 2006, 2:59 PM
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Re: Another Alien falls apart! Not a dimpled one. [In reply to]
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Bill, I couldn't possibly agree with your statement any more, as it's right on the mark!

I do not yet own any Aliens, nor have I ever climbed on them. I became involved because there is nothing that I hate to see more, than a small company getting swallowed up for one reason or another. I felt that I have talents that could be utilized, so I contacted CCH very early on in all of this, and offered... I believe much the same as Joseph did.

There is however a huge difference between sitting back and being a keyboard commando, and stepping up to the plate as a concerned climber that is interested in assisting said manufacturer to ebb the tides. I'm also certainly not faulting anyone for whatever role they may play, because reaction is still action in motion. :wink:


Partner tgreene


Feb 24, 2006, 3:12 PM
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Re: Another Alien falls apart! Not a dimpled one. [In reply to]
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In reply to:
If aliens are indeed being tested, every single one, that's a great step forward. Tgreene, to be fair, I think you need to disclose with any alien-related post that you're being compensated, if you indeed are.
I am no more a CCH employee than you are, and I am certainly not being compensated for making any posts or statements, as they are my own!

Furthermore, with the massive amount of time and effort that I will be putting in, I will most certainly be losing in the end, but I will have at least have a little bit of something to show for my efforts, as well as offset my own expenses in the process. I'm doing this because I care!

To borrow your McDonalds analogy; it would be more like if I was given a tank full of gas each week, to come work an 8 hour shift 5 days a week and not be paid for it... I'm there helping and working as if I were receiving ful compensation, but I'm not. On the otherhand, it least I didn't have to buy my own gasoline in the process.

In addition to other talents, I am a self employed marketing consultant.


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Feb 24, 2006, 3:12 PM
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OK, so take what Tim Greene says about the way this came to light.

Now,you make one million dollars worth of product a year, and take a net income/profit of 100,000.00.You've been paying 25k in taxes and social on that, so ended up with 75,000 a year.Typical garage operation.

Now everyone is screaming for you to recall 1.5 million dollars worth of product,that will cost you 1.35 million to rectify.

Yeah I'd do that righta way. That's all the money you made for like the last fifteen years. Overnight decision? Did you want to see that cam first?
Did you find it remarkable that there are sequenced photos of the fall and cam failure? How many of you have sequential photos of yourself falling?
Good pics too,with cam placements at normal IC intervals,except that the one with the failed Alien has another piece right under it.Not saying the OP isn't totally legit,just looking at it from Dave's perspective, or what I imagine that to be.

Tom


Partner tgreene


Feb 24, 2006, 3:20 PM
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Tom, Perfectly well stated! :idea:


Partner tgreene


Feb 24, 2006, 3:28 PM
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Also, just so there is no confusion... :wink:

http://www.great-river.com/pix/cch/bizcard.jpg


dynosore


Feb 24, 2006, 4:06 PM
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Good for you for helping them out, I worked for a small mfg. company for 3 years and am aware of the difficulties. I wouldn't want to be Dave right now.

In reply to:
Now,you make one million dollars worth of product a year, and take a net income/profit of 100,000.00.You've been paying 25k in taxes and social on that, so ended up with 75,000 a year.Typical garage operation

I'm not privy to CCH's financials, but I'm guessing Aliens have a lot higher than 10% net profit, niche market and all. The company I worked for was about 2MM/yr at the time, making custom silicone compounds for propietary applications :tinfoilhat: , and we netted 25% . I don't think a total recall is necessary, but if it was me I'd arrange to have free pull testing to 1/2 strength for past cams, it could be done for well under a buck a cam. I doubt he'd have that many takers that it would cost very much. Give em a stamp, it would be cheap PR and look good if God forbid this ever ended up in court. Recall was issued, customer chose to ignore free testing.


jsj42


Feb 24, 2006, 5:13 PM
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Does that make you a *professional* rock climber? Maybe you should also add "professional altruist" on your card for your services rendered to CCH. Frankly, your assistance makes me *more* nervous about trusting an Alien than before.

Perhaps you really are all the things you claim to be and perhaps your business card really is legit, but I can say that the way you've "subtly paraded" yourself in this thread is totally unprofessional in my opinion.

I keep reading this thread because I find it hilariously entertaining how healyje responds to EVERY SINGLE thread with some sort of comment in defence of CCH or on how each post accomplishes nothing by its emotional or illogical rhetoric.

You guys can trust Aliens all you want, but the fact that REI, mgear, and EMS aren't taking chances right now on them says a lot.


Partner tgreene


Feb 24, 2006, 5:40 PM
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I posted my card to provide verification that I am who I say that I am... AN INDEPENDANT.

"Rock Climber" is listed solely as a marketing gimic, that enables my card to stand out above the rest... Without fail, when I hand my card to someone, they catch it and a conversation ensues, which invariably leads to business concepts. I suppose you feeel that business' should do away w/ logos and simply opt for ASCII text on a white background..?

BTW: Due to my business card, I've discovered other climbers in the professional world, that otherwise I never would have met up with. :wink:


healyje


Feb 24, 2006, 5:46 PM
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In reply to:
healyje, why does this really matter? Seems more like a cheap shot from an otherwise stellar poster; not unlike the cheap shot about someone being christened as a CCH spokesman for getting a few cams. But maybe you have some solid reason. Tit-for-tat to make a point or something more?

It's a matter of knowing where someone is coming from in a conversation. Anyone can post up here, there are no prerequisites. But given the endless questioning of my motives and interests in the matter and now TGreene's, I'm simply asking for a level playing field and want to know what folks level of vestment in the product is and where they're coming from if they are going to launch into a significant dialogue.

Bill_Coe, the OP in this thread, just bought eight aliens and five of the eight were dimpled. I don't necessarily agree with his having started this thread on RC.com before Chris, the CC.com OP, got back to us with specific details and photos to present here. I also don't necessarily care for the inherent tone of his thread title, but knowing he's was holding a handful of bad ones helps me understand where he was coming from and his interest in posting up here on RC the way he did.

TGreene has no Aliens and I don't even particularly like them and only own the hybrids because no other product does what they do. Knowing that about us, along with our stated interest and motivation does lend a broader understanding of where we're coming from. My interest in asking is so that I can get the same level of understanding of where someone is coming from. And for the record, I asked TGreene when I spoke with him for the first time yesterday. Why are you involved? What's you interest and motivation? Do you have Aliens? Seems like a fair question to me.


wonderwoman


Feb 24, 2006, 5:49 PM
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In reply to:
I returned a dimpled alien last week with the same round sticker on the trigger. What was on it wore off long ago, but I do remember that it was a single letter in quotes, hand written in pen.
I hope this doesn't indicate a repair.. as I had purchased this alien as new.

I am going home to check my rack because I have a stickered / handwritten one that I got as a wedding present. As a matter of fact, we got all our aliens as wedding presents!

Wouldn't that suck if we had an accident because of a gift we got for our wedding?


healyje


Feb 24, 2006, 6:09 PM
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In reply to:
Does that make you a *professional* rock climber? Maybe you should also add "professional altruist" on your card for your services rendered to CCH. Frankly, your assistance makes me *more* nervous about trusting an Alien than before.

I keep reading this thread because I find it hilariously entertaining how healyje responds to EVERY SINGLE thread with some sort of comment in defence of CCH or on how each post accomplishes nothing by its emotional or illogical rhetoric.

Josh, to be completely honest I was hoping you'd post up more of your thoughts and logic in your own TR thread in response to my question for you there. For a guy that took a dive on an onsight free solo of a significant route I have to admit it somewhat amazes me to hear you say that you are so "nervous" about non-dimpled Aliens. Makes me even more curious and I do still wish you'd share more of your thoughts on free soloing in your own thread as I'm genuinely interested, especially since my main partner has persisted in the practice 30 years now.

I'm posting up as much as I do specifically to try to keep the conversation on the topic as objective and fact-based as possible and to a degree keep hyperbole and unproductive emotional hysteria to a minimum. You may find my thinking illogical and rhetorical but until I know more about your thinking about climbing and soloing in general I'll probably take that assessment with a grain of salt. And again, I haven't "defended" CCH at any point. I'm one of the few that have been actually holding them down on this stuff and following through to make sure the issues get addressed. I actually am doing more than talking about the issue.


healyje


Feb 24, 2006, 6:12 PM
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In reply to:
Wouldn't that suck if we had an accident because of a gift we got for our wedding?

Marriage has enough risks and challenges without adding Aliens into the mix...


Partner the_mitt


Feb 24, 2006, 6:16 PM
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(This post was edited by the_mitt on Nov 14, 2006, 8:46 PM)


wings


Feb 24, 2006, 6:16 PM
Post #174 of 199 (29699 views)
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Registered: Jun 2, 2004
Posts: 283

Re: Another Alien falls apart! Not a dimpled one. [In reply to]
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Not saying the OP isn't totally legit,just looking at it from Dave's perspective, or what I imagine that to be.

You can empathise with Dave and still think what he did was totally inappropriate. They are not mutually exclusive.

- Seyil


healyje


Feb 24, 2006, 6:22 PM
Post #175 of 199 (29699 views)
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Registered: Aug 22, 2004
Posts: 4204

Re: Another Alien falls apart! Not a dimpled one. [In reply to]
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I owned an orange alien up until just a few months ago. I bought it about 3 years ago and used it occasionally, to be honest I loved it and weighted it often as I am not a very good climber. I have never fell on it. Just a few weeks ago I retired it and tossed it, because I did not trust CCH to test it and knew every time I would use it I would not trust it. I'm pissed at the company because I assumed that a modern company would have a proper QC program. I am also pissed because I had to give up a piece that I really liked and don't have anything to replace it with, however I am going to try TCU's. I truly hope that Dave sells the design to a company that will make the design right. After seeing how he handled this I don't think I could ever trust CCH again. I think that people should send Dave a message and not buy his cams and also tell retailers to not carry them so that he will sell the design.

Mitt, I think that is all completely understandable and while I disagree with your conclusions they are completely legitimate peragotives to have.

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Also you can dress up why he called the op a hoax any way you want. It was still uncalled for.

TGreene might be dressing it up, but I don't think he is trying to do that. More like attempting to explain how it might have come to be, but I myself have never called it anything but completely inappropriate and uncalled for. I'm personally all for Kevin getting an apology.

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